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🆕 New Feature: Remote Support with UserView

We're excited to announce the launch of UserView integration in Chronicle Online — a powerful new tool designed to give our support team the ability to guide and assist users in real-time.

🧭 What is UserView?

UserView is a secure remote support tool that lets our support desk view what you're seeing in Chronicle Online (with your permission) and guide you interactively through complex tasks, system navigation, and troubleshooting.

✅ Key Benefits:

  • Faster issue resolution — no more back-and-forth emails.

  • Step-by-step guidance while you're using the system.

  • Safe and secure — we can only see your screen with your consent, and you remain in full control of the session.

🔒 Your Privacy Matters

UserView is GDPR-compliant. We cannot:

  • Access your system without your approval

  • Control your device without your consent

  • See anything outside Chronicle Online (unless you provide explicit consent)

💬 How to Start a Session

When speaking with our support team, simply click the grey ‘computer screens’ icon in the bottom left of the screen and provide your 4-digit code to our support agent.