We're excited to announce the launch of UserView integration in Chronicle Online — a powerful new tool designed to give our support team the ability to guide and assist users in real-time.

🧭 What is UserView?

UserView is a secure remote support tool that lets our support desk view what you're seeing in Chronicle Online (with your permission) and guide you interactively through complex tasks, system navigation, and troubleshooting.

✅ Key Benefits:

• Faster issue resolution — no more back-and-forth emails.

• Step-by-step guidance while you're using the system.

• Safe and secure — we can only see your screen with your consent, and you remain in full control of the session.

🔒 Your Privacy Matters

UserView is GDPR-compliant. We cannot:

• Access your system without your approval

• Control your device without your consent

• See anything outside Chronicle Online (unless you provide explicit consent)

💬 How to Start a Session

When speaking with our support team, simply click the grey ‘computer screens’ icon in the bottom left of the screen and provide your 4-digit code to our support agent.