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Employees are unable to view the holiday allocation relevant to their area

Employee App

I wanted to highlight an issue with how holiday entitlements are currently displayed in the self-service app.

At the moment, employees can only see Holiday - SA, regardless of their actual entitlement. For example, a Warehouse employee who is not eligible for Holiday - SA will still see it listed, but without any entitlement. Meanwhile, I can see their correct entitlement (e.g., Holiday - Warehouse) in the background, but it’s not visible to them.

This setup is causing confusion, as employees are unable to view the holiday allocation relevant to their area. It would be helpful to explore whether we can adjust the visibility settings so that each employee only sees the holiday type applicable to their role or location.

Posted by angelika.waszak@laura-james.com ·
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Comments1

  • Chronicle

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    Oct 20, 2025

    Hi Angelika,

    As a solution, please ask the employee to check the Entitlements tab within their employee file — this section displays all types of holiday entitlements, including any custom holiday logic and rules in use.

    I’ve passed your feedback to our development team, and we’ll review whether an update to the homepage graphs can be made to better reflect this information.

    Best regards,
    Rupert